Refund policy
RETURNS & REFUND POLICY
We want you to be satisfied with your purchase from The Suitable.
Customers may request a return within 7 days from the date of delivery of the order.
Return Eligibility
To be eligible for a return, the product must be:
Unused and unworn.
Unwashed.
Free from stains, perfume, makeup, body odour or any other signs of use.
Returned with original tags, packaging and accessories, wherever applicable.
In the same condition in which it was originally received.
Products that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, please contact us within 7 days of delivery at:
Please mention your order number and the reason for the return.
Once your request is reviewed and accepted, we will communicate the return instructions.
Items returned without an approved return request may not be accepted.
Damaged / Incorrect Product
If you receive an incorrect, defective or damaged product, please contact us as soon as possible after delivery with your order details and relevant photographs or videos so that we can review the issue.
Refunds
Once the returned product is received and inspected, we will inform you regarding the approval or rejection of the refund.
If approved, the refund will be processed through the applicable payment method or refund method determined for the order.
The time required for the refunded amount to reflect may depend on your bank, card issuer, payment gateway or payment provider.
Original shipping charges, where applicable, may not be refundable unless the return results from an incorrect or defective product supplied by us.
International Orders
We do not accept returns or exchanges for orders shipped outside India.
Customers placing international orders should carefully verify the product, colour and size before completing their purchase.
For return or refund assistance, contact:
Email: thesuitable.in@gmail.com